Refund Policy
Effective as of April 7, 2026.
Thank you for choosing Brandora AI (“Brandora,” “we,” “us,” or “our”). This Refund Policy outlines the terms regarding refunds for our subscription plans.
Subscription Plans
Brandora offers both free and paid subscription plans. Our paid plans (Growth and Scale) are billed on a monthly or annual basis with automatic renewal. All paid plans include a free trial period so you can evaluate the product before being charged.
General Refund Policy
Because Brandora subscriptions provide immediate access to our AI-powered tools, premium features, and human expert services upon payment, all payments are final and generally non-refundable. This policy is clearly stated in our Terms of Service and displayed before checkout to ensure full transparency.
We strongly encourage all users to take advantage of our free trial period to explore the platform and evaluate whether Brandora is the right fit before committing to a paid subscription.
Exceptions
While our payments are generally non-refundable, we understand that special circumstances may arise. We carefully review refund requests on a case-by-case basis for situations such as:
- Duplicate or accidental charges due to technical errors
- Unauthorized charges on your payment method
- Significant service disruptions or outages that prevented you from using the platform during your billing period
If you believe your situation qualifies for an exception, please contact our support team and we will do our best to assist you.
Cancellation
You can cancel your subscription at any time through your account settings or by contacting us at support@brandora.ai. When you cancel:
- Your plan stops renewing so there are no future charges
- You retain access to your paid features until the end of your current billing period
- Your data is retained for 30 days after your subscription ends, after which it is permanently deleted
- You can reactivate your account within the 30-day retention window without losing your data
Annual Plans
Annual subscriptions are billed as a single upfront payment for the full year. Annual plans are non-refundable after purchase. If you cancel an annual plan, your access continues for the remainder of the annual period, and you will not be charged at renewal.
How to Request a Refund
If you believe you are eligible for a refund under the exceptions listed above, please contact us:
- Email: support@brandora.ai with the subject line “Refund Request”
- Include your account email, the date of the charge, and a brief description of your situation
Our team will review your request and respond within 2 business days. If a refund is approved, it will be processed to your original payment method within 5 to 10 business days.
Our Commitment
We want every Brandora user to get real value from the platform. If you are having trouble with any of our tools or services, please reach out to our support team before considering cancellation. Our AI and human experts are here to help you get the most out of your subscription.
Changes to This Policy
We may update this Refund Policy from time to time. If we make material changes, we will notify you by email or through a notice on our website. The updated policy will be effective as of the date posted.
Contact Us
If you have any questions about this Refund Policy, please contact us at support@brandora.ai or visit our contact page.