Support Center
How Can We Help?
Find answers to common questions, learn how to get the most out of Dora, or reach our support team directly.
Getting Started
Connect your social accounts, set up your brand profile, and let Dora generate your first content in minutes.
Account & Billing
Manage your subscription, update payment details, change plans, or view your credit usage and history.
Using Dora
Learn how to review AI-generated content, approve or edit posts, schedule campaigns, and read performance analytics.
Frequently Asked Questions
How do I connect my social media accounts?
Go to Settings, then Integrations. Select the platform you want to connect (Instagram, Facebook, Twitter/X, or LinkedIn), click Connect, and follow the authorization prompts. Dora will immediately start analyzing your brand history to tailor future content.
How are credits calculated?
Each Dora product uses a different number of credits per action. Social media posts use 1 credit, product images use 3 credits, and ad copy sets use 2 credits. Your dashboard shows real-time credit usage and remaining balance.
Can I change my plan at any time?
Yes. Navigate to Settings, then Billing, and select Change Plan. Upgrades take effect immediately, and downgrades apply at the start of your next billing cycle. Unused credits carry over for 30 days.
Will Dora publish without my approval?
Never. Every piece of content Dora creates goes through your approval queue first. You can review, edit, or reject any post before it goes live. This approval-first workflow is core to how Brandora works.
What if my connected account has little or no history?
Dora works with any amount of brand data. For new accounts, she uses your brand profile settings, industry benchmarks, and competitor analysis to generate relevant content. As you approve and publish more posts, her output becomes increasingly tailored to your brand voice.
How do I contact support?
Email us at support@brandora.ai and we will respond within one business day. Growth and Scale plan members receive priority support with faster response times and dedicated account assistance.